Return & Refund Policy

1. Overview of Return Rules

Vanguard E-commerce Private Limited ("we", "us", "our") is dedicated to providing high-quality compliance products. If you are not completely satisfied with your purchase, we provide a structured, transparent mechanism for returns and refunds, fully aligned with the **Consumer Protection (E-Commerce) Rules, 2020** under Indian Law.

2. Return Timelines & Conditions

We offer a strict **7-day domestic returns policy**. Customers have exactly 7 calendar days from the date of package delivery (as confirmed by our logistics carrier) to initiate a return request.

To be eligible for a return, the product must satisfy the following conditions:

• The item must be in its original, unused, and undamaged condition.
• The brand tags, manual, warranty cards, dynamic barcodes, and original box packaging must remain perfectly intact.
• Any security labels or shrink-wraps on electronics or luxury items must remain unbroken.
• Customized fashion attire or personalized bespoke artifacts are excluded from return options, unless they suffer from manufacturing defects or transit damages.

3. Reverse Logistics Powered by ShipRocket

Once a return request is officially lodged and approved via our Customer Support Desk, we schedule an automated reverse pick-up:

• Pickup Execution: Our integrated logistics service provider, **ShipRocket**, will pick up the package from the customer's registered shipping address.
• Serviceability Constraints: If a customer pincode falls outside the active serviceability map of ShipRocket’s courier network, the customer may be requested to self-ship the package to our central warehouse in Thane West, Maharashtra. We will reimburse standard shipping costs upon verification of the courier receipt.
• Transit Auditing: The assigned courier representative will perform a basic visual check of the item at the time of pickup before assigning an AWB tracking record.

4. Automated RazorPay Refund Settlements

All refunds are processed systematically through our integrated payment rails:

• Warehouse QC Audit: Upon receiving the returned package at our central hub in Wagle Industrial Estate, Thane, our Quality Control (QC) team will conduct a thorough physical check. This process is completed within **48 working hours** of receipt.
• Gateway Capture & Settlement: Following successful QC approval, we trigger a refund process via **RazorPay**. The amount is automatically settled back to the original source payment instrument (Credit/Debit Card, Net Banking, UPI wallet, etc.).
• Settlement Timelines: It generally takes **5 to 7 business days** for the credited funds to appear in your banking statement, depending on your financial institution’s processing times.
• Cash on Delivery (CoD) Refunds: If the order was settled via CoD, the customer must submit verified bank account details (Bank Name, Account Holder Name, Account Number, and IFSC code). The refund will be settled via secured **NEFT transfer** within 7 working days.

5. Damaged, Defective or Incorrect Deliveries

In the unlikely event that you receive a damaged, defective, or incorrect product, please report the issue within **24 hours of delivery** to our support desk along with clear photographic or unboxing video evidence. We will expedite a zero-cost replacement or full refund, including original shipping costs, after validating the claim.

6. Support & Escalations

For returns coordination, shipping updates, or refund escalations, please contact us: